Resume

1. Reviewing a customer's Salesforce usage across four Salesforce clouds: Sales, Service, Marketing, and Experience, to highlight recommended high-impact changes in a prioritized order of cost.

Skills: Business analysis, Solution architecture, Presentation

1. Replacing GetFeedback with Salesforce Surveys as an economical and feature-match solution. Utilizing LWC, Apex, HTML, and Salesforce Flow in Service and Experience Cloud.

2. Working with multiple departments to create a custom, repeatable 10-step experience across Sales and Service Cloud to lock in an auditable process.

Skills: Business analysis, Solution architecture, Development, Project Management

1. Integrated Intercom's AI Chat with Salesforce Chat deployed in Salesforce Omnichannel. With a secure custom REST endpoint to provide real-time agent availability to Intercom chat to determine whether to send the chat to Salesforce. Spanning Service and Experience Cloud.

Skills: Project Management, Systems Integration, Development

1. Providing support, leading stakeholder change, and steering committees, presenting a quarterly review of KPI's for customer and partner websites hosted in Salesforce Experience Cloud. 

Skills: Management, Leadership, Presentation